Returns & Refunds Policy

At Kittie’s & Bean’s Sweet and Sassy Shops, we want you to love your purchase! If something isn’t quite right, here’s how returns and refunds work:

💌 How to Start a Return

• Email us at hello@kittiesandbeans.com within 14 days of delivery to request a return.
• Please include your order number and a quick note about the reason for your return.

📦 What Can Be Returned

• Items must be unused, in their original condition, and in the original packaging.
• Once we receive and inspect your return, we’ll issue a refund back to your original payment method.

🚫 Items That Can’t Be Returned

• Some items are non-returnable for safety and quality reasons, including:
• Perishable or consumable goods (like food, candy, or specialty treats)
• Personalized or custom items
• Sex Toys
• Final-sale or clearance items (if marked as “final sale”)

💲 Refund Details

• Refunds are processed once we receive and approve the return.
• Shipping costs are non-refundable.
• Customers are responsible for return shipping costs, unless the return is due to our error (for example, if we sent the wrong item).

🕒 Processing Time

• Please allow 5–7 business days after we receive your return for your refund to appear in your account (times may vary depending on your bank or payment provider).

❓ Questions?

We’re here to help! Reach out anytime at hello@kittiesandbeans.com. 
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Effective Date: September 17, 2025